Frequently asked questions
Is HoPetSit free?▾
Yes. The app is free to download for everyone. Owners pay per booking; sitters and walkers receive their full advertised rate.
How are payments handled?▾
Card payments are processed through a regulated payment provider. The funds are held until the service is delivered, then released to the provider's IBAN.
What if I need a refund?▾
If a service is cancelled before delivery, the owner is refunded automatically. Disputes after delivery are reviewed by our team within 5 business days.
Where is HoPetSit available?▾
Across the European Union, the United Kingdom, Switzerland, Norway. Anyone in those countries can sign up as owner, sitter or walker.
How do I become a Top Sitter or Top Walker?▾
Complete at least 10 bookings with an average rating ≥ 4.7 stars. The badge unlocks a reduced 15% platform fee on every future booking.